Shipping, Returns & Exchanges

Shipping

ARROJO PRODUCT offers free standard shipping on all orders over $60. Orders under $60 will have a choice of shipping carrier options. If a PO box is given, the order will ship via usps priority mail. Shipping charges are based on weight and destination zip code. If using a promotional code, your product total must be over $60 after the discount code has been applied to qualify for the free shipping.

Hazardous Materials

Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend FedEx Ground. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico. Orders delivered to Alaska, Hawaii and United States Territories have different requirements.

Processing Time

Orders received between Monday and Friday (excluding U.S. federal holidays) must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. Orders received on Saturday and Sunday are processed on Monday of the following week.

If You Have Questions About Your Order Or Need To Make Changes Please Reply To Your Confirmation Email Or Call Us At 1-877-ARROJO1.

Gift Cards

Gift cards are non-refundable and not exchangeable for cash. All gift cards purchased online or by phone will be shipped out via standard USPS. Shipping via UPS is available for an additional cost, based on weight and destination zip code.

Return Policy

ARROJO PRODUCT hopes You Will Be Delighted With Your Order. However, We Are Happy To Offer A Refund Or Exchange On All Goods Returned To Us Within Fourteen Days Of Your Receipt, Provided They Are In Their Original, Unopened And Unused Condition. In this instance, you will receive a full refund for returned items, minus the fee to ship the products back to us.

Curling wands, dryers, and smoothing irons that have been used and/or have any packaging missing from carton cannot be returned/exchanged.

All Returned Goods Will Be Examined Upon Receipt. For Reasons Of Hygiene We Are Unable To Offer Refunds, Replacements Or Exchanges On Any Opened Or Used Goods. We Will Process Your Return As Quickly As Possible And Notify You By Email Once Your Refund, Replacement Or Exchange Has Been Processed. It Is The Responsibility Of The Customer To Notify Us Of Any Shipping Or Billing Address Changes Prior To Any Replacements Or Exchanges. Otherwise, Exchanges Will Be Sent To Address On File. During Busy Periods, Please Allow A Maximum Of 30 Working Days For Your Refund, Replacement Or Exchange To Be Processed.

Your payment for goods will be refunded by ARROJO PRODUCT as soon as possible by original payment method, no later than 30 working days after receipt of goods. Please note delivery charges are not refunded.